Refund Policy

If you purchased a web subscription and have not meaningfully used the product (no substantial lesson progress beyond onboarding), you may request a full refund of the initial charge within 14 days of purchase by emailing support@mextalearn.com from your account email.

Once you have actively used paid content (lessons, AI tools, certificates progress, etc.), refunds are discretionary unless required by law.

Purchases made through Apple or Google are refunded by those platforms according to their policies. Contact Apple or Google support for those orders.

Where mandatory consumer law grants a right of withdrawal, that right applies. For digital content supplied immediately with your consent, withdrawal rights may be limited once supply has begun, as allowed by law. Contact support@mextalearn.com to exercise any statutory right.

Email support@mextalearn.com with subject “Refund request”, your account email, purchase date, and reason. We aim to respond within a few business days.